Terms & Conditions of Service

Solid Rock IT UK provides onsite computer support for Mac and Windows computers. We also offer remote technical support and IT consulting services to clients in London and surrounding areas. All IT support services are provided to the customer, subject to the following terms and conditions of service. The customer agrees that by confirming a booking they accept the the terms and conditions set out herein.


 IT Support Rates and Service Charges

There is a minimum first hour (1 hour) charge for IT support services, Mac support and site surveys undertaken by Solid Rock IT UK engineers. All UK IT Support are rounded to the next nearest half hour after the first hour's service.

Computer services rates quoted to the customer exclude the cost of any parts and/or software required and is the customer's responsibility. Upon agreement, we can help the customer with purchases for related resources on client's behalf.

Computer support and laptop repair prices quoted are charged per unit. Therefore, if you have a computer and a laptop that requires technical support, these are counted as separate serviceable items - and individually priced - unless otherwise agreed with our IT Services Engineer.


Non-Contract Customer Payment Processing
Customers without IT contract with Solid Rock IT UK are required to make payments upon computer services completion and before our engineer leaves site. An invoice will be generated for immediate payment by the customer onsite.

Disclaimer and Limits to our Liability

IT hardware can contain delicate and sensitive components. Due to the nature of the technical services being performed, there are potential risks of physical faults or material losses, including but not limited to, system corruption, unexpected hardware damages or infrastructure failures. Solid Rock IT UK are experts in service delivery and hardware maintenance, so we will take utmost care to protect our customers assets and infrastructure. With that said, we will not be held accountable for any liabilities, losses, damages or expense, whether directly or indirectly attributing to loss of profits to you, howsoever arising. This does not affect your statutory rights as a consumer.

Data Ownership, File Storage & System Backup Responsibilities

Under no circumstance is Solid Rock IT UK or its employees responsible for customer's data - neither before, during or after service. should back up and/or maintain all information according to their personal preferences before service. 

Where possible, we can provide data recovery services, data transfer consultancy and/or advice around recommended best practices for data backup and storage options. However, we DO NOT accept responsibility for any information loss, system corruption or accidental file deletion.


Onsite Network Surveys & Structured Cabling Assessments

Onsite structured cabling assessments and site surveys attracts a one hour consultancy fee for any call out assessments, with payment due before our engineer leaves site.

IT Support Customer Services Enquiry

Customers are encouraged to provide as much information with their IT support or service installation enquiry for wireless networking, computer services, audio visual system, data recovery or technology solution for cost effective quotes prior to onsite visits. To discuss your specific IT support services or technology consultancy needs, simply get in touch today, or call us now on 07951 878 703.