CUSTOMER IT SERVICES REVIEWS

Read some of the IT Support testimonials we received from our customers to date

8-Bay UGREEN NASync Setup: Tailscale, Docker, and Plex

I recently upgraded my home lab with the Ugreen 8-bay NASync DXP8800 Plus network attached storage (NAS), and the hardware is a beast. However, the real magic was in the configuration.

I needed professional help with a complex Docker container deployment and a secure Tailscale VPN setup for remote access without poking holes in my firewall.

The support team was incredible at troubleshooting Plex remote access issues, ensuring my 4K hardware transcoding worked flawlessly even on the go.

If you're looking to optimise your UGREEN  Pro experience or need help with RAID 6 configuration and M.2 NVMe caching, Solid Rock IT UK are the experts to call. My private cloud has never been faster or more secure!

Edward - Hampstead

Email Migration & IT Support Services

I needed support moving my local email setup from POP to Microsoft 365. Also, I wanted to export contacts and diary for seamless access. The team responded to my request very quickly and the work was done very well. Solid Rock IT UK also helped me with additional IT Support activities.

The engineer was an absolute expert, friendly and helpful. I'd recommend Solid Rock IT UK to anyone looking for hardware or application support either onsite or remotely - thank you!

Sherry - London

Expert Gmail and Contacts Sync Help For Apple Mac

My Google accounts were a total mess on my Mac. My calendar wasn't syncing, and I was completely lost with all the privacy settings. That's when I called Solid Rock IT UK, and they were awesome from the outset!

The onsite Mac support engineer was a pro at Gmail for Mac setup. He fixed everything so smoothly, finally sorting out my Google calendar syncing issues and even helped me secure my privacy. If you're in London and need Google account troubleshooting on your Mac, you have to call them. They were fast and friendly. It was definitely a worthwhile Mac support experience from an expert IT Support company in London.

Jacob - Dulwich

New Mac Setup and Training

Getting a new MacBook Pro was exciting, but the setup felt overwhelming. Solid Rock IT UK was a lifesaver! The technician had everything sorted in no time - migrating my old data and configuring all my accounts seamlessly.

What I appreciated most was the simple, jargon-free Apple Mac training he provided. He patiently walked me through the new operating system, and now I feel so much more confident using my device. For anyone in London needing MacBook Pro setup help, I can't recommend them enough. The service was brilliant and totally worth it!

Sebastian - Bond Street

WiFi Installation Specialists London

They are expert WiFi installation specialists in London! We work from home and naturally are expected to have great WiFi in this day and age. Unfortunately, this was not the case even though we upgraded to a super-fast fibre broadband package.

Big thanks to Solid Rock IT UK, their network engineers are the real WiFi installation specialists in London. These network installers truly understood what they were doing and helped us achieved high-speed, reliable wireless signal coverage throughout our home.

Now, there are no more WiFi issues and we are proud to say that we've moved our wireless connectivity into the fast lane with professional help from one of London's leading WiFi installation specialists. Our daily operations are more effective and seamless for all of our home and business needs.

We definitely recommend Solid Rock IT for all specialist wireless network installations in London and surrounding areas.

Kimberley - Paddington

Mac Lifesaver - Expert Mac Virus Removal and System Optimisation

I was in a desperate situation when my Mac started behaving erratically. A pesky fake antivirus, installed in a misguided attempt to replace my expired security software, had taken over my system. Every two minutes, annoying notifications popped up, and my cursor danced uncontrollably across the screen. It was an absolute nightmare!


I contacted Solid Rock IT UK, and their support engineer arrived promptly. They quickly diagnosed the issue and, with incredible skills, managed to locate and eradicate the malicious software. The engineer's expertise was evident as they navigated through complex system settings to neutralise the threat.


After the virus removal, my Mac felt rejuvenated. It was noticeably faster, and the annoying notifications were finally gone. The IT engineer also performed a thorough health check, optimizing my system for peak performance.


I was particularly impressed by the technician's patience and professionalism. They explained the process clearly and answered all my questions. Without their help, I would have been forced to reinstall my entire system, losing valuable configurations and software that were impossible to replicate.


I highly recommend Solid Rock IT UK for their exceptional virus removal service and system optimisation. They saved my Mac and restored my peace of mind. If you're facing similar dauting issues, don't hesitate to contact them; really professional and courteous geniuses!

Shaun: East Ham

Longstanding Hikvision Door Entry System Challenges Sorted

I was at my wits' end with my Hikvision door entry system. After countless failed attempts with other installers, I was convinced my dual intercom system was a lost cause. That's when I reached out to Solid Rock IT UK, recommended by Hikvision themselves.

From the moment I spoke with their engineer, I knew I was in good hands. Their positive attitude, coupled with their deep understanding of Hikvision systems, was refreshing. They approached the problem with a creative and determined mindset, leaving no stone unturned.

Not only did they successfully resolved my installation issues, but they also provided valuable insights into the root cause of my system's performance challenges. Their professionalism, courtesy, and expertise were truly exceptional.

If you're facing challenges with your Hikvision door entry system, I highly recommend Solid Rock IT UK. Their ability to tackle complex installations and provide top-notch customer service is unmatched. Thank you, Solid Rock IT UK, for saving the day!

Emily - Chelsea

IT Support Gurus Sorted our Network Infrastructure Concerns

We operate a family business and are often in need of small business IT support services near me services. During our online search for a flexible technology specialist, we came across Solid Rock IT UK and scheduled thier service to hel with our Ethernet cable installation services and wireless networking.

The team was to help us and now our systems are up and running properly across all zones. What's even better was the way they offered additional assessment of our network and within two days implement a robust firewall solution with load balancing and failover capabilities.

Now we can all work at high-speed without worrying about the losing internet connection should our primary broadband service stops working.

Solid Rock IT has been such a wonderful help for our business to the point where we are now using them for all onsite IT support London issues and defintely remote computer support should we need urgent technology help. Good to have found a reliable company who can provide small business IT support in London when we need it.

Martin - Putney

Smart Home Network Challenges Resolved by Solid Rock IT UK

I was having a total meltdown with my home network until I discovered Solid Rock IT UK. They're the ultimate London tech support heroes! Their expertise in Unifi troubleshooting, Sonos setup, and remote CCTV monitoring was a game-changer.

They not only fixed my wireless connectivity issues but also taught me how to optimize my entire network. If you're struggling with any tech headaches in London, Solid Rock IT is your go-to solution!

Andrea - Kensington

Professional Office IT Relocation & IT Support

We needed to move office and downsize on our commercial footprint due to business changes brought about by the pandemic. Solid Rock IT UK has been awesome from the outset and helped us with logistics, technology transfer and final setup at the new location. With many of our staffs now working from home, we needed help to fit everything together without the inconveniences of downtime.

Their engineers were truly fantastic, patient and above all reliable. We couldn't have done this on our own and thanks to the team, we are now on a new IT transformation path that make technology work successfully for us.

Happy days and we are now using their services for any IT Support issues we have going forward.

Ben - Central London

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Frequently Asked Questions

We’ve compiled a series of IT Support FAQs based on service requests by our customers. If there's no answer here for your immediate query, simply get in touch with us to find out more.

Can You Send an IT Support Engineer To Our Office?

Yes. As well as delivering IT Support remotely, our engineers can visit your office to carry out periodic system maintenance and an ad-hoc services that resolve your technology challenges.

We can also provide onsite visits for on-demand project solutions and IT consultancy.

How Does the IT Support Process Work?

As an outsourced IT support customer, whenever your have an Apple Mac or Windows computer problem, you can contact us in the first instance to log a support ticket via our IT helpdesk portal. We can then schedule either an onsite visit or remote computer support session to quickly sort this out for you.

We've made it easy for you you to log your IT Support Ticket.

  • By telephone
  • By email
  • By clicking on the remote IT support tool on your PC or Apple Mac computer to generate a request notification.
Do You support Apple Macs, iPad’s and iPhones?

Yes. Our qualified team of IT support engineers have extensive experience with Apple Mac support and Microsoft Windows computer repairs, so we are well able to address both hardware and software issues for business and home users.

Many of our clients have a mixture of Windows computers and Apple Mac devices within their home or busines environment. This means you can trust our expertise to provide professional computer support and resolve the technical IT issue at hand.

Can You Provide IT Services via Remote Support Telephone Session?

Yes, if you would like remote IT support via remote telephone support session or connection to your computer via the internet, we can help you via both service options. This means you can get Remote IT Support for hardware and software challenges anywhere in the world, with just a simple IT service enquiry and having an internet connection.